{"id":5354,"date":"2024-04-18T08:28:49","date_gmt":"2024-04-18T08:28:49","guid":{"rendered":"https:\/\/drserranoskincare.com\/condiciones-generales\/"},"modified":"2024-08-21T15:37:09","modified_gmt":"2024-08-21T15:37:09","slug":"condiciones-generales","status":"publish","type":"page","link":"https:\/\/drserranoskincare.com\/en\/condiciones-generales\/","title":{"rendered":"General conditions"},"content":{"rendered":"\r\n<p>These general conditions regulate the legal relationship arising from the contracting processes carried out between the users of the Web page located at the URL www.sesderma.com owned by the owner of the Web. Customers\/users accept the General Conditions from the moment they register on this website, use or contract the service or acquire any product. This document may be printed and stored by Users. The owner of the website makes available to users the email address that appears in the Legal Notice of the website, so that they can raise any questions about the General Conditions.<\/p>\r\n\r\n\r\n\r\n<p>The OWNER OF THE WEBSITE or seller or lessor or service provider is:<\/p>\r\n\r\n\r\n\r\n<p>Name: SESDERMA, S.L., C\/Grabador Esteve 8, (Valencia, Spain) NIF B-97443394. Contact address: info@sesderma.com<\/p>\r\n\r\n\r\n\r\n<p>The USER of the website will be a guest, registered user or client, who acquires the status of registered user at the time of registration on this website, and of client in the event that he or she acquires any of the services or products on the website.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>1. Applicable Laws<\/h2>\r\n\r\n\r\n\r\n<p>These General Conditions are subject to Spanish legislation, to the provisions of Law 7\/1998 of April 13, on General Contracting Conditions, in Royal Legislative Decree 1\/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, Regulation (EU) 2016\/679, European Data Protection, Organic Law 3\/2018, of December 5, on the Protection of Personal Data, Law 7\/1996, of January 15, on the Regulation of Retail Trade, Law 34\/2002, of July 11, on Information Society Services and Electronic Commerce, Civil Code and any other European, state or regional regulation that may be applicable.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>2. Standards. Knowledge, acceptance and modification<\/h2>\r\n\r\n\r\n\r\n<p>These Rules define the rights and obligations of the parties: THE OWNER OF THE WEBSITE and the USER of the website.<\/p>\r\n\r\n\r\n\r\n<p>The USER declares that he\/she knows and accepts them, agreeing that they represent the entirety of the agreements between him\/her and THE OWNER OF THE WEBSITE, without the need for any other written transcription, considering each Rule separable and independent from the others.<\/p>\r\n\r\n\r\n\r\n<p>THE OWNER OF THE WEBSITE reserves the right to modify these clauses without notice, and may improve, delete or add content and services. The USER&#8217;s continued use of the pages will mean that he\/she consults and accepts them each time he\/she uses the service.<\/p>\r\n\r\n\r\n\r\n<p>In order to ensure accessibility and legibility of these contract conditions, in the event that the recipients are users, the consumer and user must be allowed to know about their existence and content prior to entering into the contract. The font size of these terms is presented so that in a normal view configuration of the consumer&#8217;s browser, the font size is greater than one and a half millimetres and the contrast with the background is sufficient to make it easy to read.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>3. Description of services<\/h2>\r\n\r\n\r\n\r\n<p>THE OWNER OF THE WEBSITE is a commercial company that offers the sale of products or services according to the specific conditions that appear next to the offer for each of them. Users can make purchases on the website.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>4. Products and Services<\/h2>\r\n\r\n\r\n\r\n<p>THE OWNER OF THE WEBSITE provides the services and offers for sale the products that appear on the Website and that are clearly and unambiguously expressed next to them, a description that includes the specific conditions of each of them.<\/p>\r\n\r\n\r\n\r\n<p>The detailed information on this website may present some variations with respect to the final products.<\/p>\r\n\r\n\r\n\r\n<p>The list of ingredients is subject to change. We recommend checking the ingredients directly on the product packaging before use.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>5. Payment system<\/h2>\r\n\r\n\r\n\r\n<p>The USER of the pages of the WEBSITE OWNER accepts the payment method determined by the Website at the time of purchase. If several options are displayed, the USER accepts the payment method chosen by him\/her. Payment options are those established by the specific conditions of each selected product or service.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>6. Use of the Website<\/h2>\r\n\r\n\r\n\r\n<p>The USER undertakes to use this website in accordance with the rules of use and not to engage in activities that are contrary to law, morality or public order. You also agree not to carry out actions that affect the display, extract information or attempt to access internal databases.<\/p>\r\n\r\n\r\n\r\n<p>The USER will not use the WEBSITE OWNER&#8217;s page to:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Making an unauthorized, false or fraudulent purchase.<\/li>\r\n\r\n\r\n\r\n<li>Interfere or attempt to interfere with the functionality of the WEBSITE OWNER&#8217;s sites.<\/li>\r\n\r\n\r\n\r\n<li>Gaining or attempting unauthorized access.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>THE OWNER OF THE WEBSITE reserves the right to cancel USER orders or deny access, without prior notice, if any of the above activities are carried out and to take appropriate legal action.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>7. Litigation<\/h2>\r\n\r\n\r\n\r\n<p>In the event of a dispute, the USER will first contact the WEBSITE OWNER to obtain an amicable solution. For any contentious issue that concerns the WEBSITE OWNER, Spanish legislation will apply, and the Courts and Tribunals of the domicile in Spain of the WEBSITE OWNER will be competent, or of the domicile of the consumer in the event that the recipient of the services has the status of consumer.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>8. Copyright, intellectual property and advertising<\/h2>\r\n\r\n\r\n\r\n<p>THE OWNER OF THE WEBSITE respects the industrial and intellectual property rights of third parties.<\/p>\r\n\r\n\r\n\r\n<p>It is prohibited to reproduce, copy, publicly communicate, distribute or modify elements of these Web pages or violate rights susceptible to protection unless authorized by the owner of the rights. The total or partial reproduction of the content on the websites of the WEBSITE OWNER is prohibited.<\/p>\r\n\r\n\r\n\r\n<p>The contents provided by this website are subject to intellectual and industrial property rights and are the exclusive property of THE OWNER OF THE WEBSITE or of the natural or legal persons who are informed, where appropriate. Intellectual property extends, in addition to the content included in THE OWNER OF THE WEBSITE, to its graphics, logos, design, images, databases, contents of its databases and source code used for its programming.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>9. Conditions for the sale of products or services on the website<\/h2>\r\n\r\n\r\n\r\n<p>THE OWNER OF THE WEBSITE makes products available to users for sale that may be purchased in exchange for a price. They are paid through the website using the established payment methods and are accessed by the user by downloading them.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>9.1. Shipping conditions<\/h2>\r\n\r\n\r\n\r\n<p>These <a href=\"https:\/\/drserranoskincare.com\/en\/faq\/\" data-type=\"page\" data-id=\"282\">are regulated in a separate document<\/a>, accessible through the website. Shipping costs are reported at the time of purchase, although they may be waived if the conditions established by the website are met.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>9.2. Orders and returns<\/h2>\r\n\r\n\r\n\r\n<p><a href=\"https:\/\/drserranoskincare.com\/en\/faq\/\" data-type=\"page\" data-id=\"282\">They are regulated in a separate document<\/a><a href=\"https:\/\/www.sesderma.com\/es_es\/changes-returns-view.html\">.<\/a><\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>9.3. Information, right of withdrawal and communications before and after contracting<\/h2>\r\n\r\n\r\n\r\n<p>The OWNER OF THE WEBSITE always provides clear and accurate information on the prices of the products or services offered, expressly informing whether or not the applicable taxes are included in the price and whether or not there are shipping costs.<\/p>\r\n\r\n\r\n\r\n<p>Prior to contracting, the OWNER OF THE WEBSITE has informed the USER about the different procedures that must be followed to enter into the contract, that the company will archive the electronic document so that it is accessible to the USER, about the technical means made available to the USER to identify and correct errors in the introduction of data and about the language or languages in which the contract may be formalized.<\/p>\r\n\r\n\r\n\r\n<p>The owner of the website confirms receipt of the acceptance to the USER by sending an email to his\/her email address after the contract is signed. The content of the email includes written information on the conditions and methods for exercising the rights of withdrawal and termination and the withdrawal and revocation document, where applicable. The right of withdrawal applies in the case of online sales.<\/p>\r\n\r\n\r\n\r\n<p>Deadline for exercising the right of withdrawal: 14 calendar days from receipt of the merchandise.<\/p>\r\n\r\n\r\n\r\n<p>Costs of return in case of withdrawal: the user will bear the direct costs of returning the goods on which he exercises the right of withdrawal.<\/p>\r\n\r\n\r\n\r\n<p>Application of the right of withdrawal: only to users who have the status of consumers.<\/p>\r\n\r\n\r\n\r\n<p>The WEBSITE OWNER will provide in the specific conditions information on applicable taxes, shipping costs, if applicable, after-sales service costs and existing guarantees according to applicable legislation, if applicable. Generally, the specific conditions include prices with taxes included.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>10. Data protection rules<\/h2>\r\n\r\n\r\n\r\n<p>The Privacy Policy and Cookies Policy of the website generally contain information on data protection for users of the website who have not registered or who request information about products or services.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>10.1. Security measures<\/h2>\r\n\r\n\r\n\r\n<p>The user&#8217;s personal data will be processed for the purposes of the contract, in accordance with the provisions of current legislation on the protection of personal data and the provisions of this contract.<\/p>\r\n\r\n\r\n\r\n<p>Under no circumstances will personal data be transmitted or communicated to third parties for processing purposes, except under express written instructions. The persons who form part of the structure and as human resources of the WEBSITE OWNER have been authorised by the latter to process personal data, and have expressly and in writing undertaken to respect confidentiality standards and to comply with the security measures corresponding to their functions, of which they have been informed in writing.<\/p>\r\n\r\n\r\n\r\n<p>The necessary security measures and guarantees of the rights of the affected persons will be adopted and maintained, as established in Art. 32 of the GDPR, and, where appropriate, the following measures must be established, among others:<\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Pseudonymisation and encryption of personal data;<\/li>\r\n\r\n\r\n\r\n<li>the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;<\/li>\r\n\r\n\r\n\r\n<li>the ability to restore availability and access to personal data quickly in the event of a physical or technical incident;<\/li>\r\n\r\n\r\n\r\n<li>having established a process of regular verification, evaluation and assessment of the efficiency of the technical and organisational measures to ensure the security of the processing;<\/li>\r\n\r\n\r\n\r\n<li>other security measures adopted through its proactive responsibility taking into account the personal data processed.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p>In particular and where applicable, the OWNER OF THE WEBSITE guarantees that the personal data that it integrates into its processing systems, that it stores, or that it processes on automated media, will be hosted on its own servers or, where applicable, on those of its subcontractors, and accessible through its own and secure Internet access. The servers or data hosting equipment are:<\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Insurance, in compliance with the requirements of the GDPR.<\/li>\r\n\r\n\r\n\r\n<li>Located in the European Union.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>10.2. Information on data protection and rights<\/h2>\r\n\r\n\r\n\r\n<p>The OWNER OF THE WEBSITE or the person responsible for the treatment informs the user of the following:<\/p>\r\n\r\n\r\n\r\n<p>Data controller:<\/p>\r\n\r\n\r\n\r\n<p>Name: SESDERMA, S.L., C\/ Grabador Esteve 8, 46004, Valencia, Spain. NIF B-97443394. Contact address: info@sesderma.com Contact details of the Sesderma Data Protection Officer: dpo@sesderma.com<\/p>\r\n\r\n\r\n\r\n<p>Purposes of processing: compliance, development and control of the sales contract. Sending commercial or promotional communications.<\/p>\r\n\r\n\r\n\r\n<p>Legal basis: the contract and consent, provided it is given, and it will be revocable at any time. Legitimate interest in the case of processing data of contact persons of legal entities for the sole purpose of processing them for contact purposes.<\/p>\r\n\r\n\r\n\r\n<p>Recipients: The data may be transferred to the tax administration to comply with legal obligations. They can be transferred to banking entities in order to manage collections.<\/p>\r\n\r\n\r\n\r\n<p>Retention period: in the case of a contract, during the period in which claims may be filed, during any limitation periods. In the case of consent, until its revocation or exercise of the right to object.<\/p>\r\n\r\n\r\n\r\n<p>Rights: The exercise of the rights of access, including the right to obtain a copy of the personal data being processed, rectification, opposition, deletion or erasure where appropriate, portability and limitation of processing, may be exercised by the interested party by means of a written request, accompanied by an official identification document, addressed to the contact address that appears in this contract, and may be directed to file complaints with the Spanish Data Protection Agency.<\/p>\r\n\r\n\r\n\r\n<p>Further information on data protection is available in the website&#8217;s Privacy Policy.<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<h2>11. Model form for exercising the right of withdrawal:<\/h2>\r\n\r\n\r\n\r\n<p>(You should only complete and send this form if you wish to withdraw from the contract)<\/p>\r\n\r\n\r\n\r\n<p>To the attention of (here you must insert the name of the entrepreneur, his full address and, if available, his fax number and his e-mail address) (*):<\/p>\r\n\r\n\r\n\r\n<p>I hereby inform you\/we hereby inform you (*) that I\/we are withdrawing from my\/our (*) contract for the sale of the following goods\/provision of the following service (*)<\/p>\r\n\r\n\r\n\r\n<p>Ordered on\/Received on (*)<\/p>\r\n\r\n\r\n\r\n<p>Name of the consumer and user or of the consumers and users (*)<\/p>\r\n\r\n\r\n\r\n<p>Address of the consumer and user or of the consumers and users (*<\/p>\r\n\r\n\r\n\r\n<p>Signature of the consumer and user or of the consumers and users (only if this form is submitted in paper form) (*)<\/p>\r\n\r\n\r\n\r\n<p>Fecha (*)<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>These general conditions regulate the legal relationship arising from the contracting processes carried out between the users of the Web page located at the URL www.sesderma.com owned by the owner of the Web. Customers\/users accept the General Conditions from the moment they register on this&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5354","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drserranoskincare.com\/en\/wp-json\/wp\/v2\/pages\/5354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drserranoskincare.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drserranoskincare.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drserranoskincare.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drserranoskincare.com\/en\/wp-json\/wp\/v2\/comments?post=5354"}],"version-history":[{"count":8,"href":"https:\/\/drserranoskincare.com\/en\/wp-json\/wp\/v2\/pages\/5354\/revisions"}],"predecessor-version":[{"id":5712,"href":"https:\/\/drserranoskincare.com\/en\/wp-json\/wp\/v2\/pages\/5354\/revisions\/5712"}],"wp:attachment":[{"href":"https:\/\/drserranoskincare.com\/en\/wp-json\/wp\/v2\/media?parent=5354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}